Cancellation Policy

Here you can find our cancellation policy. Feel free to contact us if you need any additional information regarding our cancellation policy.


1. If you want to cancel your booking, whatever the reason, you can do by sending an e-mail at If you have booked with an agent you have to contact directly with your agent to do that on your behalf. The cancellation fees only apply if you have booked with us directly. If you have booked with a travel agent please contact them for more information.

The cancellation charges are as following:

  • Bookings cancelled 21 days prior to date: $20 cancellation fee. Remaining Balance is REFUNDABLE

  • Bookings cancelled 7 days prior to date:  $0 cancellation fee. Remaining Balance IN SERVICE CREDIT ONLY

  • Bookings cancelled within 24 hours prior to arrival date: NON-REFUNDABLE

Please note in the case of « No Show » the booking is non-refundable. Also cancellation credit cannot be moved between bookings.

2. We will inform you as soon as possible if we need to make a significant change to or cancel your confirmed Services. We will strive to find suitable alternatives at no additional cost.

3. If you do not use the services for any reason and do not cancel the booking via the website or application, no refund will be made.

We reserve the right to cancel any transfer in the event of inclement weather condition, safety concern and discrepancies on the booking or if payment is negated.

If you require to cancel your transfer reservation please contact us at: